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Internet radio service on your Grace radio please contact us at 866-446-0961 or open a trouble ticket.
When the username is displayed press the back space once to delete the empty space then select ‘END’ then when the Password is displayed press the backspace once to verify there is no space then select ‘END’.
Many users change their Sirius XM user name and password during the lifetime of their contract with Sirius XM.
If you have changed your Sirius XM user name or password with Sirius XM please make sure you update your radio with the new Sirius XM username and/or password.
This guide is intended for users who cannot connect their Grace Digital Internet Radio to the Sirius XM service.
The common error is the radio will display 'change password or username' after the user types in their Sirius user name and password in the Grace Digital Internet radio.
* Recent update: Sirius XM suggests that your username and password for the internet radio be under 10 characters each.verify that your Grace Digital Internet radio is connected to your WIFI internet network and you are able to listen to other internet radio stations i.e. If you cannot listen to other radio stations or you cannot connect to your internet network you will need to first resolve those issues BEFORE trouble shooting your Sirius XM connection.Verify that your Sirius XM subscription package includes ‘Internet Radio ’ this is an add on to your general subscription.Just because you can listen on your computer, tablet or smart phone does not necessarily mean you have the correct subscription.There is a space in FRONT of the user name or password.Please select the back button to go to the beginning of the user name and re-enter the user name without the space then select ‘END’ then re-enter the Password verifying there is not a space at the beginning of the Password and select ‘END’.